Accolade Community Theatre in Richardson, TX runs a full season of youth productions, camps, and workshops. What began as a tablet check-in tool for one show grew into the theatre's entire operating system: the public website, auditions, casting, registration, native ticketing, volunteers, sponsors, and payments, with one family login across all of it. Live at accoladetheatre.org.
Design Decisions
Ticketing is native, not a link out to a ticketing vendor. Every performance has its own inventory, two-cast productions list each cast's dates side by side, coupons and comps work at checkout, and there is an accessible-seating flag instead of a phone call. Behind it sits a real box office: reserved seat pools, ticket exchanges, a live check-in board, and walk-up door sales that can sell into a sold-out house from a staff phone with a Stripe QR code.
Everything hangs off the family account. Parents register once, and enrollment drives the rest: audition signups with automatic waitlists and reminders, cast status, per-child fees and waivers, volunteer positions, and communication lists. Staff never maintain a roster spreadsheet, because the roster is the database.
The theatre is community funded, and the platform does the fundraising. Partner families buy tiered packages with reserved seats, complimentary tickets, and playbill ads through the same checkout, and their comps apply automatically when they buy show tickets. Sponsors manage their own ads per show instead of emailing files to a volunteer.
Access control lives in the database, not the interface. Postgres row-level security decides what parents, staff, directors, and children can each see, which matters in an organization full of minors. The platform also spun off Accolade Backstage, the theatre's private community app, which has its own entry in this portfolio.
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